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We only ship U.S. FDA/EPA approved products.
Shipping is provided at a flat fee per-order rate. For ground shipping the cost is only $4.95 per order regardless of the number of items! Regular ground shipping takes 4 to 7 business days. Priority 2-3 day shipping is also available at an extra $2.00 per order. All of our products are sold at discounted prices. Free regular shipping for orders over $100!* Save even more with our Auto Reship Discount Program.
Prescriptions: EntirelyPets.com currently does not ship prescription medications.
Order Tracking is available online. Enter your order number from your email and find out when your order is expected to arrive.
Overnight shipping is available for $34.95 for all states except Alaska and Hawaii. Most overnight orders will ship via FEDEX. Restrictions: There will also be no overnight shipping on pet food. There is no weekend delivery, so orders shipped Friday overnight will arrive Monday. There are size limits for overnight orders. Generally, the maximum size is roughly 3-6 bottles or average sized items. If you have selected overnight shipping and your order is too large, your order will be shipped Priority instead and the overnight fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day. Other Shipping Restrictions
For some heavier shipments, only ground shipping may be available. If this is the case, any priority/air shipping charges you have selected will be credited to you before shipping.
Payment may be made by Visa, Mastercard, Discover, American Express, JCB, or Check/Money Order. Checks/Money Orders should be made payable to EntirelyPets and mailed prior to shipment.
International Orders: We ship via Express Mail. For most orders, shipping is approximately $36.50. Shipping is automatically calculated when you enter your address information. Certain international shipments may require extra shipping cost due to weight or country location. If this is required, your order will be held until we can advise you of extra charges. Please note, we do not ship pet food internationally and we do not ship any edibles to Brazil.
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund or replacement will be given upon return of items. Please call us to obtain return authorization before returning any product (800) 889-8967. We recommend sending returns to us in a secure box and by UPS or insured receipt for your protection.
Print Return Label
Cancelled orders: We do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. We generally ship orders within 24 hours after they are placed. Once the merchandise is returned to our company, we will issue a refund.
Vaccine Orders and Refrigerated Items: A vaccine shipping charge of $34.95 is charged for all orders containing vaccines or items that need to be refrigerated. This is a flat rate fee regardless of the number of vaccines or other items you purchase along with your vaccines! Someone should be present to sign for and receive the vaccine order when it ships to you. We cannot be responsible for vaccine orders that are delayed because no one is present at the time it is delivered. All vaccines ships overnight.
Pet Food: All pet food will use this table for its shipping pricing. Please allow 7 to 12 day ground delivery after your purchase. Overnight shipping is not available on pet food. We do not ship pet food internationally. We apologize for any inconvenience.
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ORM-D some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo.
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*Pet food, Vaccines, International, and certain heavy shipments do not qualify for Free Standard Shipping Offers.
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