Shipping is $39.99 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary.
We ship via Express Mail. Shipping is automatically calculated when you enter your address information. Certain international shipments may require extra shipping cost due to weight or country location. If this is required, your order will be held until we can advise you of extra charges. Please note, we do not ship pet food internationally and we do not ship any edibles to Brazil. Please allow up to 14 business days for your international shipment to arrive.
Note: You are responsible for the importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. There may be additional delays in your shipment due to customs. Packages returned by customs may incur a restocking fee. There may also be additional duties, fees or taxes imposed by customs.
Australian Customers: Please check with AQIS (https://www.agriculture.gov.au/travelling) to make sure that you have all of the proper documentation necessary for importation of our products into your country.
Hawaiian or Alaskan Customers: Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.
Refrigerated Items: If you order a refrigerated item to be shipped internationally, we can not guarantee that it will stay or arrive cold. Please be aware of this before ordering and plan accordingly.
Note: Azodyl Shipping includes ice packs and is shipped via the shipping option chosen at checkout. We recommend shipping via Express 1-2 Days which is the best way to ensure Azodyl is received at a cool temperature. Other shipping methods are NOT guaranteed to arrive quickly or cold.
Azodyl Must be shipped Express 1-2 Days to ensure product arrives in a usable form. A $29.95 flat-rate fee is charged for all orders with this shipping option. Tracking is provided upon shipment. Someone should be present to sign for and receive the order when it ships to you. We are not responsible for packages left unattended or unclaimed at time of delivery.
Note: We are a US company selling US products. If you order an electronic product that plugs into a power socket the specifications will be US standard 110/120 Volt. You will need a special converter for it to work properly internationally. We are not responsible for any damage caused if the converter or device malfunctions when plugged into a non-US standard 110/120 Volt outlet.