FREE Ground Shipping On Orders Over $85
Calculated pre-tax, post-promo codes
Exceptions: Pet food and Vaccines aren't eligible for free shipping and some oversize/heavy orders. Alaska, Hawaii, and Puerto Rico do not qualify for free shipping. (only the 48 continental states) (call for availability 800-889-8967). All orders that are shipped internationally are ineligible. Certain shipments may require extra shipping cost due to weight or dimensions. If this is required, your order will be held until we can advise you of extra charges.
Ground 4-8 Business Days
Shipping is $5.95 for orders under $85 (Calculated pre-tax, post-promo codes). Certain shipments may require extra shipping cost due to weight or dimensions. If this is required, your order will be held until we can advise you of extra charges.
Exceptions: Very few items have an additional shipping surcharge. This will be stated on the item page. Note: Rarely, some shipments may take longer due to mail carrier.
Priority 2-4 Business Days
Shipping is $8.95
Exceptions: Shipping carrier may vary. Priority shipping doesn't guarantee a USPS Priority delivery. Restrictions may apply to certain items. Please contact us directly for more information. Some items marked on the item page as restricted. Examples: Items that list ORM-D and Pet Foods and other large or heavy items/orders.
Express Shipping (1-2 Day)
Exceptions: Alaska and Hawaii are not eligible. Items listed as ORM-D or items that specify ground shipping only. Express 1-2 days shipping orders are only shipped Monday - Wednesday. Weekend delivery is not available, so orders Friday Express will ship on Monday and arrive on Tuesday. There are size limits for Express orders. Generally, the maximum size is roughly 3-6 bottles or averagely sized items. If you have selected Express 1-2 day shipping and your order is too large, your order will be shipped Priority instead and the Express 1-2 day fee will not be charged. Please make sure to give us a valid phone number that we can reach you at immediately. If there is an issue with your order we will call you before 6:00 PM EST (3:00 PM PST) to make sure that your order goes out the same day. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
Canada and UK shipping
Exceptions: If ordering Azodyl or other refrigerated items please call 800-889-8967 or chat before placing your order. Note: You are responsible for the importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. Packages returned by customs may incur a restocking fee. There may also be additional duties, fees or taxes imposed by customs. Canada post calls these COD (Collect on Delivery Fees) which includes a $7.25 administration fee. The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.
Exceptions: Some items marked on the item page as restricted.
Examples: Items that list ORM-D and Pet Foods and other large or heavy items/orders.
Shipping is $36.50 for most orders, few exceptions apply, you will be contacted if additional shipping is necessary.
We ship via Express Mail. Shipping is automatically calculated when you enter your address information. Certain international shipments may require extra shipping cost due to weight or country location. If this is required, your order will be held until we can advise you of extra charges. Please note, we do not ship pet food internationally and we do not ship any edibles to Brazil. Please allow up to 14 business days for your international shipment to arrive.
Note: You are responsible for importation of your order. We cannot be held responsible for returned, damaged or destroyed packages by customs. Please make sure you know your regulations for importation into your country or region. There may be additional delays in your shipment due to customs. Packages returned by customs may incur a restocking fee. There may also be additional duties, fees or taxes imposed by customs.
Australian Customers: Please check with AQIS (http://www.aqis.gov.au/) to make sure that you have all of the proper documentation necessary for importation of our products into your country.
Hawaiian or Alaskan Customers: Some items or orders may require additional shipping costs when they are shipped to Hawaii or Alaska. If that is the case, your order will be held and you will be contacted before the shipment leaves our facility. Shipping may not be available to these states for some items. Please allow up to 14 business days, after the package leaves our facility, for delivery.
Refrigerated Items: If you order a refrigerated item to be shipped internationally, we can not guarantee that it will stay or arrive cold. Please be aware of this before ordering and plan accordingly.
NOTE: Azodyl Shipping includes ice packs and is shipped via the shipping option chosen at checkout. We recommend shipping via Express 1-2 Days which is the best way to ensure Azodyl is received at a cool temperature. Other shipping methods are NOT guaranteed to arrive quickly or cold.
Must be shipped Express 1-2 Days to ensure product arrives in a usable form. A $29.95 flat rate fee is charged for all orders with this shipping option. Tracking is provided upon shipment. Someone should be present to sign for and receive the order when it ships to you. We are not responsible for packages left unattended or unclaimed at time of delivery. For more shipping info click here.
Note: We are a US company selling US products. If you order an electronic product that plugs into a power socket the specifications will be US standard 110/120 Volt. You will need a special converter for it to work properly internationally. We are not responsible for any damage caused if the converter or device malfunctions when plugged into a non-US standard 110/120 Volt outlet.
Pet Food Ground
Shipping is calculated per our shipping rates given to us by our carriers. We will choose the shipping company that best fits your pet food order to get you the best rates and service. Please allow 7 to 12 business days for ground delivery.
Please call customer service at 1-800-889-8967 to receive a shipping quote for Pet food orders weighing more than 80 lbs.
Exceptions: We do not ship food Express. Pet food is not available internationally. Some items that are bulky and or heavy will need to ship via Pet Food Ground. These items will be noted in the item description box.
Shipping is $29.95 flat-rate. It is used for shipping vaccines and other items necessary to ship on ice. Your order will ship via Express 1-2 day mail and will be packed in an insulated box with ice packs. Items that are required to ship this method will be listed in the item description. The cut off time for these orders to be shipped on the same day they are placed is 2:00 PM EST (11:00 AM PST). Any order placed after that time will be shipped the next business day.
Restrictions: All foreign orders are ineligible. Free shipping is ineligible.
Note: Vaccine orders are only shipped out on Mon-Thrus. due to Express service only being able to deliver during weekdays. We cannot be responsible for vaccine or other refrigerated orders that are delayed because no one is present at the time it is delivered.
Some of our items are required to ship via the ground by our mail carriers. These items are marked with the ORM-D blue logo. ORM-D blue logo items CANNOT be shipped to Hawaii, Alaska or all of Norway.