All sales are Final. No returns or exchanges.
Avoid cleaning the unit with volatile liquids such as solvents or cleaning fluids. Use a soft cloth and neutral detergent. In order to maintain water tightness, we recommend the replacement of the seal located in the receiver collar every year.
Should your product stop working or develop a fault, first read this guide over, then check the batteries and replace them if necessary and retry. Also check that you are using the product correctly. If you encounter any problem, re-code the receiver collar with the remote control (ref. Coding procedure). Re-initialize the system as follows:
- Remove the collar battery from its housing With a metallic tool (e.g. screwdriver, scissors) touch each of the 2 battery contacts for 2 seconds approximately
- Insert the battery again: one beep is emitted indicating the battery is in correct position
- Restart your receiver collar using the remote control
If the problem persists, contact your retailer. You can also contact EYENIMAL by Email firstname.lastname@example.org